Getting started
Your first hour with Joul: sign in, set up your studio, draw your room, add what you sell and invite your team.
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Plain guides to running your studio on Joul, for owners and their teams.
23 articles in 4 topics.
Getting started
Setting up your studio and bringing your clients across.
New Setting up your studio
Start your studio from our website, then the set-up wizard: your brand colour, rooms and beds, classes, instructors, opening timetable and booking policies.
Importing your data
Move clients, their remaining credits and future bookings in from your current system with a CSV file, checked in a dry run before anything is saved.
New Joulie, your studio assistant
What Joulie does for your team, how everything it prepares waits for a person to approve, and what it never sees.
New Tracking and cookies on your website
Add your Meta Pixel or Google Analytics to your studio site to count sign-ups and bookings. Visitors are asked first, and nothing loads before a yes.
New Booking links, QR codes and Google
Make a Book link for Instagram, your Google Business Profile, a newsletter or a printed QR code, a QR code to buy a product at the desk, and see in Reports which links bring bookings.
New Your site’s look
Tune your site’s look in Settings → Website → Look: brand and accent colours, one of three font pairings, soft or square corners, and light, dark or each visitor’s device.
New Embedding your timetable
Show your classes on the website you already have: copy a snippet from Settings → Website, paste it into an HTML block, and every class opens your booking site.
New Using your own domain
Put your studio site on a domain you own, such as book.yourstudio.co.uk: add it in Settings → Website, create two DNS records, and it goes live with its own security certificate.
Classes and booking
The bed map, privates and duets, groups and minimum attendance.
The bed map
How clients pick their exact reformer, what each bed on the map means, how auto-assign chooses, and how to keep the map true to your room.
New Your weekly timetable
Classes that repeat every week, set up in Classes: keep them going or run them for a few weeks, end one from a day, and edit your class types.
Privates and duets
One-to-one and duet sessions: session types, instructor hours, private credits, requests you confirm, and paying at the studio.
Groups, weekly bookings and minimum attendance
Book friends side by side, let regulars repeat a class every week, and decide early whether a quiet class runs.
New Courses and workshops
Sell a run of dated sessions as one: a six-week beginners’ course, a Saturday workshop or a teacher training, with an early bird, a waitlist and a bed in every session.
New Instructor cover
Ask for cover for a class, let qualified instructors who are free take it, or assign someone; pay and rosters follow whoever teaches.
Clients and passes
Pauses, referrals and the app your clients book with.
New Credits, monthly packs and changing pack
How credits expire, what a monthly pack’s unused classes do at renewal (expire, or roll over), how members move between packs such as 4, 8 or 12 classes a month, and what unused credits are worth.
New Pausing a membership or pass
Put a client’s membership or pass on hold for set dates: it can’t pay for classes in those days, and its expiry or renewal date moves on by the days paused.
New Referrals
Every client gets a link and code to share. When a friend who signed up with it completes their first class, both get the credit you set.
Coming soon The mobile app
One app for your clients and your team: clients book their exact reformer and check in, and staff run the day in Studio mode.
New Email marketing
Segments of your clients, broadcasts in your studio’s look, and three ready automations: a welcome, an intro-offer nudge and a win-back.
Security and your data
Signing in safely and taking your data with you.
Two-factor sign-in
Why owners and admins need an authenticator app, how to set it up, what recovery codes are for, and what to do if you lose your phone.
Exporting your data
Download everything your studio has with us as CSV files in one ZIP, whenever you like, without asking us.
Exports for your accountant
Sales as a Xero import, the monthly VAT report and instructor pay, from Reports → Accountant exports.
Still stuck?
Email [email protected] and a person replies, Monday to Friday, 8am to 6pm UK time. Tell us your studio’s name and what you were trying to do.