Exporting your data

Owners and admins: open Settings → Import and export → Download all your data, then Download all data. You get one ZIP named after your studio and the date, with a CSV file for each kind of record and a README that explains every file.

It holds your clients, passes and the credit ledger, bookings and waitlists, orders and receipts, waiver signatures, message preferences and consent history, settings and more. Only your studio’s data is in it.

• Your studio: business details, domains, closures, notification settings, your website’s tracking IDs, and kiosks (without their pairing secrets).
• Your team: instructors’ qualifications, availability and pay rates, and cover requests.
• Booking: weekly bookings and each of their dates, groups, the times clients said they would come, beds held for someone (offers), and courses with their places.
• Clients: referral codes and deletion requests.
• Joulie: its settings, briefings, alerts, proposals, feedback and audit log, and each time it worked (counts only, no text).
• Email marketing: settings, segments, broadcasts and every send, and the automations with their clients and activity.

In bookings.csv, booked_via says how each booking was made, and the utm_ columns hold the tags of the link it came from.

Some records stay out on purpose, and the README lists them: sign-in secrets and sessions, the background job queue, each team member’s own app notification switches, invitations not yet accepted (they carry a sign-in token), and conversations with Joulie, which are kept for 30 days for the person who asked and nobody else.

The CSV files open in Excel, Numbers or Google Sheets. They are read from one moment in time, so the files agree with each other.

Clients’ health answers and the health access log are left out unless the owner ticks health forms; only owners can. Every form included is recorded in the health access log, just as if someone had opened it.

Every download is logged with who made it and when, and the latest show on the export page.

Your data is yours. Download it before you cancel; you keep access until the end of the month you have paid for. Scheduled or emailed exports aren’t available yet.