FAQ
Questions studio owners ask us.
Not here? Email [email protected] and a person replies, Monday to Friday, 8am to 6pm UK time.
All questions
Switching
How do we move from our current system?
Export your clients, passes and bookings as CSV (almost every studio system can) and we import them with you. You see a dry run first: who will be created, which credits carry over and which future bookings move. Migration is free on every plan.
Will our clients have to sign up again?
No. Clients sign in with their email address and a one-time code, so there are no passwords to reset, and their credits and bookings are already there.
How long does switching take?
Most of the work is checking the dry run together. We plan the switch around a quiet day in your timetable, and your current system keeps running until you are happy.
Your data
Who owns our data?
You do. Export every table (clients, bookings, credits, waivers and more) as CSV in one ZIP whenever you like, from Settings, Data export. If you ever leave, you take all of it with you.
How do you handle GDPR and health information?
We act as your data processor under UK GDPR and sign a data processing agreement with you before you go live. Health answers are encrypted at rest and kept apart from other client data; staff see a discreet flag, and every time someone opens the details it is logged.
Do you use trackers or sell data?
No. This site runs no third-party scripts or trackers, and your studio’s data is never sold or shared for advertising.
Contract and payments
Is there a contract?
No. Plans are monthly and you can cancel any time. You keep access until the end of the month you have paid for, and you can export everything before you go.
When do online payments arrive?
Online payments are coming soon. When they launch, card and Direct Debit processing fees are passed through at cost, plus a small platform fee. We will publish the fee here before anything is charged. Until then, clients pay at the studio as they do today, and your team adds their credits in a couple of clicks.
Do prices include VAT?
Prices exclude VAT, which is added at the UK standard rate (currently 20%).
Devices and apps
What devices do we need?
Anything with a modern browser. The dashboard works on a laptop, tablet or phone. The check-in kiosk runs on an iPad (or another tablet) at your door and uses its camera to scan clients’ QR codes.
Is there a mobile app for our clients?
Yes. The app for iPhone and Android is built and heading to the App Store and Google Play: clients find your studio, pick their bed, book weekly, manage passes and check in with a QR code, and your team runs classes from Studio mode. Until it is in the stores, your studio site does all of this on a phone. Online payments are still coming soon, in the app and on the site. An app under your studio’s own name and icon is coming on Studio+ and Multi.
Can we send reminders by WhatsApp or text?
Reminders and booking updates go by email and app notification today, outside your quiet hours. WhatsApp and text messages are built in (clients choose them, with a text fallback when WhatsApp can’t deliver) and switch on once the providers are connected.
Does the WhatsApp receptionist work today?
Not yet. It is in development and will be included in Studio+ and Multi when it launches.
See it with your own timetable.
A 30-minute video call, shaped around how your studio runs. No sales script, and no obligation.