Courses and workshops

Owners and admins open Courses and press New course. Pick what it is (a course, a one-off workshop or a teacher training), give it a name, a short line for your site and a description, then the class type, room, lead instructor and how many places it has (never more than the room’s bookable beds).

Add its sessions one by one, or use Lay out weekly sessions: the first date, the time, how long and how many weeks. Each session goes on the timetable like any class, so the room and the instructor have to be free. Save, check the course page, then press Publish: it appears under Workshops & courses on your site and in the app.

You can edit a course after publishing. New sessions book everyone already on it; a session you take off is cancelled and its beds freed; sessions that have started stay as they are. The room stays once people have places, and the number of places never drops below the places taken (raising it gives places to the waitlist).

Each course has a price including VAT, and optionally a lower early-bird price until the end of a day you choose (before the first session). Whoever signs up pays the price of that day, and keeps it: someone who joined the waitlist during the early bird gets the early-bird price if a place opens later. A free course (price 0) needs no payment.

A place is an order like any sale, numbered with your other orders and on the client’s receipts. Card payments aren’t available yet: clients pay at the studio, and the desk marks the order paid on the client’s page. The desk can also enrol someone and take payment there and then. Course places never use class credits.

Clients sign up on the course page until the first session starts, after signing your waiver if they haven’t. Each place books a bed in every session (their favourite bed when it is free), and they can pick another free bed for any session ahead under My courses. When the course is full, sign-up becomes Join the waitlist: there is one waitlist for the whole course.

When a place frees up before the course starts, the first person waiting gets it straight away, with every session booked, and hears about it by email, the app and their phone channel. The desk can also enrol someone into a free place from the course page, even once it is running (they join the sessions left).

Course sessions can’t be booked on their own: on your timetable they link to the course, and the class sheet sends you to the course to add people. Attendance is marked per session, as for any class, and the course page shows who came to what.

• Clients cancel from My courses. Up to your cancellation window before the first session (a course can set its own, such as two weeks for a training) the place is cancelled and an unpaid order is cancelled; a paid one shows as refund due on the course page, for you to refund on the order. Later, the place is cancelled but the course stays paid for. Once it has started, clients ask you.
• Move a place to another course (the next run, another workshop) from the place’s menu on the course page. Clients can be moved by the studio at any time before the other course starts; what they paid moves with them.
• Remove someone from the place’s menu: never a penalty, and an unpaid order is cancelled.
• Cancel course cancels the sessions ahead, ends every place and waitlist spot, cancels unpaid orders and tells everyone, with your note.