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Help centre · Classes and booking

The bed map

How clients pick their exact reformer, what each bed on the map means, how auto-assign chooses, and how to keep the map true to your room.

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What clients see

Every class page shows the room from above, with the mirror wall marked and each reformer where it stands. Clients tap a free bed, check the summary bar (the bed, where it is and what it costs, such as “Bed 4 · Window · 1 credit”) and book it. Visitors who are not signed in can pick a bed first; it is still picked after they sign in.

What the beds mean

  • Free: an outline. Anyone with credits can book it.
  • Your pick: filled in your studio’s colour.
  • Taken: muted, with no names or other details.
  • Out of service: hatched. A bed in maintenance can’t be booked and doesn’t count towards the class’s capacity.
  • Your favourite: a small star on the bed a client has made their favourite (they can star one in the app).
  • Premium: a small marker on beds you tag as premium in the room editor.

The legend under the map lists only the states on show in that class.

Auto-assign

Clients who don’t mind where they go tap Auto-assign. It picks their favourite bed if it is free, then a free bed with the features they prefer (window, front, back or premium), then the first free bed. When staff book a client in from the class sheet, they can auto-assign in the same way.

The list view

Map and List switch between the room and a list of the same beds. The list describes each bed in words, such as “Bed 4, left row, window side, free”, so it works well with a screen reader. The map itself works from the keyboard too: the arrow keys move between beds and Enter chooses one.

Edit your room

In Rooms & beds (owners and admins), drag beds to where they stand, nudge them with the arrow keys, press R to rotate and Delete to remove one. The inspector sets each bed’s label, kind, status and tags (window, front, back, premium). The editor checks the layout as you go and won’t save beds that overlap.

Setting a bed to maintenance takes it off the map for booking and out of the class capacity straight away. Set it back to active when it is fixed.

On the class sheet

In the dashboard, a class’s sheet shows the same room, read-only, next to the attendee list and the waitlist. Staff booking a client in can pick a free bed there or auto-assign one.

  • Getting started

    Your first hour with Joul: sign in, set up your studio, draw your room, add what you sell and invite your team.

  • Coming soon

    The mobile app

    One app for your clients and your team: clients book their exact reformer and check in, and staff run the day in Studio mode.

Still stuck?

Email [email protected] and a person replies, Monday to Friday, 8am to 6pm UK time. Tell us your studio’s name and what you were trying to do.

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