Legal · draft, October 2026
Terms of service
Draft, not yet in force. This page is a working draft and is not legal advice. It will be reviewed and replaced before we take on paying customers.
These terms will govern how studios use Joul. Until they are final, the points below describe how we intend them to work.
Plans and billing
- Plans are billed monthly, at the prices on the pricing page. Prices exclude VAT, which is added at the UK standard rate (currently 20%).
- There is no setup fee and no minimum term. You can cancel any time.
- After cancelling you keep access until the end of the month you have paid for, and you can export all of your data.
- Online payments are coming soon. When they launch, card and Direct Debit processing fees are passed through at cost, plus a small platform fee. We will publish the fee here before anything is charged.
Your data
- Your studio owns its data. We process your clients’ personal data only on your instructions, under a data processing agreement we sign before you go live.
- You can export everything, at any time, without asking us.
Using the service
- Keep your team’s sign-ins to themselves; owners and admins use two-factor.
- Do not use the service to send messages your clients have not agreed to.
Contact
Questions about these terms: [email protected].