Instructor cover

Owners and admins open Instructors to tick the class types each instructor is qualified to teach. Cover is only ever offered to instructors qualified for the class type. To start with, each instructor is ticked for the class types they already teach.

Instructors ask for their own classes under Cover (Your classes in the next two weeks), from the class sheet on the schedule, or in the app’s Studio mode under You → Cover. Owners and admins can ask for any class. Add a note if you like, and choose whether the booked clients should be told who is teaching once it is covered.

The instructors who are qualified and free at that time (not teaching another class or a private, and not off that day) get a notification in Studio mode and see the request under Cover, with a count in the menu.

• An instructor who can take it presses Take this class. The first to do so gets it; anyone after them sees it has been covered.
• Owners and admins can assign one of the qualified, free instructors straight away.
• Whoever asked, or an owner or admin, can withdraw a request while it is open: the class keeps its instructor.

When it is covered, the class moves to the new instructor everywhere: the schedule, rosters, Studio mode and pay. In the pay report the class counts for whoever taught it, at their rates, marked with whose class it was. Whoever asked and the managers hear about it in Studio mode, and the change is in the activity log.

Open requests are sorted by urgency: within 24 hours, within three days, or later. Today shows a Cover needed card to the people who can act on one, and Joulie (if it is on) raises an alert for a class starting within a day that still needs cover.

If the request asked for it, booked clients are told about the new instructor by email, the app and the phone channel they chose. It is a service message about their booking, so it doesn’t need marketing consent, and it isn’t sent for a class that has started or been cancelled.