Exporting your data
Download everything your studio has with us as CSV files in one ZIP, whenever you like, without asking us.
Help centre · Security and your data
Sales as a Xero import, the monthly VAT report and instructor pay, from Reports → Accountant exports.
Owners and admins: Reports → Accountant exports → Sales for Xero downloads the receipts of the dates you pick as a Xero sales invoice import, one row per receipt line, with the column names Xero expects.
Orders and fees go to account 200 (Sales). Gift cards sold go to account 835: add a gift card liability account with that code to your chart of accounts once.
Refunds are not in the file: enter them in Xero as credit notes. The VAT report lists them.
Reports → VAT shows a calendar month’s sales by VAT rate: net, VAT and gross at each rate, with refunds taken off. Gift cards are kept apart, as they are outside the scope of VAT until they are spent. Each month has its own Xero file.
Reports → Instructor pay works out what each instructor is owed at the rates in force on each day: per class, per attendee (with any minimum), privates and duets. Download the totals or every class as CSV, or a PDF. It is a calculation only: nothing is paid out from Joul.
Download everything your studio has with us as CSV files in one ZIP, whenever you like, without asking us.
How credits expire, what a monthly pack’s unused classes do at renewal (expire, or roll over), how members move between packs such as 4, 8 or 12 classes a month, and what unused credits are worth.
Email [email protected] and a person replies, Monday to Friday, 8am to 6pm UK time. Tell us your studio’s name and what you were trying to do.