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Help centre · Clients and passes

The mobile app

One app for your clients and your team: clients book their exact reformer and check in, and staff run the day in Studio mode.

All help articlesUpdated Coming soon

When it arrives

The app is built and in testing, and it isn’t in the App Store or Google Play yet. We will tell every studio when it is. Until then, your studio site does all of this on a phone.

It is one app for iPhone and Android. Clients find your studio by name or from a link you share; a version with your studio’s own name and icon comes later.

For clients

Clients sign in with the emailed code, just as on your site. Then they can:

  • book an exact reformer on the bed map, or auto-assign one, and star a favourite bed
  • join waitlists and take a bed held for them
  • cancel within your window (a late cancel asks first)
  • see their credits and passes, and buy with pay at the studio
  • buy a gift card to pay at the studio, check a card’s balance and pay with one at checkout
  • book a private or duet (with private credits, or as a request you confirm), and cancel it
  • show their check-in QR code at your kiosk
  • repeat a class every week, see their groups and tell you when they would come
  • choose how they hear from you: app notifications, WhatsApp or texts, and reminders

The app follows your site’s look: your brand and accent colours, fonts, corners, and light or dark. Signing the waiver opens your site inside the app.

Studio mode for your team

Staff sign in to the same app with their work email. When the email belongs to your team, the app opens Studio mode:

  • Today: the day’s classes, then privates and duets, with how full they are and who has checked in.
  • Check in: scan a client’s QR code with the phone’s camera.
  • Class lists: beds, waivers, health flags for the roles allowed to see them, one-tap check-in and attendance. Attendance marks wait on the phone if the signal drops.
  • Booking a client into a class (front desk and up), activity, notifications, and reports in brief for owners and admins.

Owners and admins set up two-factor on the dashboard first; the app then asks for their code. Changing classes, selling, fees, moves and groups stay on the dashboard.

Related articles

  • The bed map

    How clients pick their exact reformer, what each bed on the map means, how auto-assign chooses, and how to keep the map true to your room.

  • Two-factor sign-in

    Why owners and admins need an authenticator app, how to set it up, what recovery codes are for, and what to do if you lose your phone.

Still stuck?

Email [email protected] and a person replies, Monday to Friday, 8am to 6pm UK time. Tell us your studio’s name and what you were trying to do.

Email support