Delete your account

Joul is the booking app and website your Pilates or reformer studio uses. Your account belongs to your studio: the studio decides what happens to your details, and we (Scrivt Limited) carry it out for them. You can ask for your account to be deleted at any time, and you don’t need the app to do it.

In the app

1. Open Joul and sign in at your studio.
2. Go to Account, then tap Delete my account.
3. Confirm. Your studio sees the request straight away.

On your studio’s website

1. Sign in on your studio’s booking website (the one you book classes on).
2. Open your account, then Messages, and choose Delete my account.
3. Add a note if you like, and send the request.

Can’t sign in? Email [email protected] from the address on your account, with your studio’s name, and we’ll pass your request to the studio.

How long it takes

Your studio has 30 days to complete the request (UK GDPR gives a month), and you get an email when it is done. Until then you stay signed in and your bookings stand. Once it is done you are signed out everywhere; signing in again with the same email starts a new, empty account.

What is deleted

• Name, email address, phone number, date of birth, tags and the studio’s notes
• The health form
• Sign-ins: the website and every phone are signed out, and the app’s push token is forgotten
• Upcoming bookings and waitlist places (credits go back first), weekly bookings and offers
• Groups, the class times asked for, the favourite bed and bed preferences
• Message choices, and the contact details and text of the messages sent

What your studio keeps, without your name

• Orders, receipts, payments, fees, passes and gift cards (UK tax and accounting rules: six years)
• Past bookings, attendance and check-ins, without a name (the studio’s class history and reports)
• The signed waiver, as signed (evidence in case of an injury claim, for the limitation period)
• When messages were agreed to or withdrawn, without contact details (proof of what was agreed)
• A one-way fingerprint of the email address in referral records (so the same person is not rewarded twice)
• The studio’s audit log of staff actions (who did what in the studio’s account, seen only by its owners and admins)

More about what the app collects and why: the app’s privacy notice.