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Help centre · Clients and passes

Referrals

Every client gets a link and code to share. When a friend who signed up with it completes their first class, both get the credit you set.

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How it works

  1. A client finds their referral link and code under Account → Refer a friend on your studio site.
  2. A friend opens the link (or types the code) and signs up as a new client. The link is remembered on their browser for 30 days, so they can sign up later.
  3. When the friend completes their first class (marked attended), both get the credit you set.

Setting it up

Turn referrals on in Settings → Referrals. Choose how many class credits the client who shared gets, how many the new client gets, and how long those credits last. Referrals are off until you turn them on.

Rules that keep it fair

  • One reward per new client email. An address that was referred before can’t be referred again, and small variations of the same address (such as “+tags”) count as the same person.
  • No self-referral: a client can’t use their own code.
  • Only clients new to your studio count: no bookings or purchases before, and signed up recently.
  • Each referral rewards once, when the friend’s first class is attended.
  • If the client who shared is no longer active by then, the new client still gets their credit.

Seeing how it goes

Reports → Referrals shows how many friends joined, how many completed a first class, the credits given and the clients who brought the most friends.

  • New

    Pausing a membership or pass

    Put a client’s membership or pass on hold for set dates: it can’t pay for classes in those days, and its expiry or renewal date moves on by the days paused.

  • Coming soon

    The mobile app

    One app for your clients and your team: clients book their exact reformer and check in, and staff run the day in Studio mode.

Still stuck?

Email [email protected] and a person replies, Monday to Friday, 8am to 6pm UK time. Tell us your studio’s name and what you were trying to do.

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