The bed map
How clients pick their exact reformer, what each bed on the map means, how auto-assign chooses, and how to keep the map true to your room.
Help centre · Classes and booking
Privates and duets
One-to-one and duet sessions: session types, instructor hours, private credits, requests you confirm, and paying at the studio.
All help articlesUpdated
Set up session types
In Settings → Privates and duets, add the sessions you offer: a private for one client or a duet for two, each with its length, price at the studio, private credits and free cancellation window. Turn a type off to stop new bookings.
Instructor availability
Availability holds each instructor’s weekly hours, plus time off and extra hours on particular dates. Instructors keep their own up to date; the front desk can look but not change them.
How clients book
On your studio site’s Privates page, clients choose a session type, an instructor (or anyone), a day and a time. We save a reformer for them, their favourite first; a duet gets two side by side.
- With private credits that cover it, they book straight away. Private credits are kept apart from class credits.
- Without, they send a request to pay at the studio. It waits until your team confirms it.
- For a duet, they can invite the second person by email.
The app offers the same: Private sessions (from Account or My bookings) lists your session types, then the free times by instructor and day, the reformer we save, and how it is paid. Clients see their sessions in My bookings and cancel them there, with the same late-cancel warning.
Running them from the dashboard
Privates and duets sit on the schedule next to classes, with requests flagged. Open one to confirm or decline a request, mark it paid, check people in, mark attendance, fill a duet’s open seat or cancel it with a refund. Book a private (owners, admins and front desk) books one for a client, even at short notice.
If a client cancels inside the session type’s window, the credit is used. If the studio cancels, the client always gets it back.
Card payments are coming. For now, privates are paid with private credits or at the studio, and in a duet the client who books pays for the whole session.
Related articles
Groups, weekly bookings and minimum attendance
Book friends side by side, let regulars repeat a class every week, and decide early whether a quiet class runs.
Getting started
Your first hour with Joul: sign in, set up your studio, draw your room, add what you sell and invite your team.
Still stuck?
Email [email protected] and a person replies, Monday to Friday, 8am to 6pm UK time. Tell us your studio’s name and what you were trying to do.